Browns Cleaners is committed to excellence in serving all customers including those customers that have a disability. For any customer that can’t access a store depot for any reason we have an in home pickup and delivery service Call 613-913-7369.
We want to ensure that people coming into our stores can use their own personal assistive devices to access our goods and services and if they can’t, ask them how we can help them.
We will communicate with people with disabilities by talking directly to that person in a normal, friendly and professional manner. Once the disability has been identified our customer service rep will choose the appropriate method in which to communicate with them or ask the person how we can best communicate with them.
A person with a disability who is accompanied by a support person will be allowed to have the person accompany them on our premises.
Browns Cleaners will provide training to its customer service reps and any other staff that comes into contact with the public. Training will include the following:
Contact us by phone 613-235-5181 and ask for Carole our customer service manager or email us at browns@brownscleaners.ca and help us help you.